Email and WhatsApp Marketing
WhatsApp Business API
WhatsApp converts because people actually read it. It also has strict rules, and a template rejected or a number banned costs more than the channel earns.
- Engagement
- Setup fee plus monthly platform cost billed at cost.
- Outcomes tracked
- Message read rateResponse timeOrder confirmation rate
Included
What this covers.
Delivered by the same team that builds your site and systems, so the work is not handed between agencies.
- Business API provider setup
- Message template design and submission
- Order, dispatch and delivery notifications
- Two-way support inbox configuration
- Chatbot and quick-reply flows
- Opt-in capture and compliance guidance
In detail
Who it suits, and how it works.
Best fit
Businesses handling orders or support on personal numbers, where conversations outgrow one phone and messages get missed.
Official, templated, compliant
The Business API requires approved templates and opt-in records. Done properly, it means reliable delivery and multiple agents on one number; done informally, it means bans.
Where it earns its place
Order confirmation, dispatch, delivery and appointment reminders, plus a two-way inbox for questions. Utility messages get read far more reliably than email.
Questions
Before you commit.
- Can we message customers without opt-in?
- No. Template messages outside a 24-hour service window require explicit opt-in, and violating it causes bans.
- Does it work with our existing order system?
- Yes, through webhooks. Order status changes trigger the approved template automatically.
More within Email and WhatsApp Marketing
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Tell us what you are trying to fix.
A short conversation is usually enough to know whether we are the right fit. If we are not, we will say so.